Reviews & Reputation
Collect customer feedback after completed jobs, approve what gets published, and display reviews on your website.
Collecting Reviews
ServiceHub can send review requests after job completion.
- • Enable review collection in ServiceHub settings
- • Choose when requests are sent after a completed job
- • Use your own review form questions (rating + optional comments)
- • Route high satisfaction responses to public review links
Moderation & Approval
Keep quality high before publishing reviews publicly.
- • Require manual approval before a review is visible
- • Hide spam or low-quality entries from your website widget
- • Track approved and rejected reviews in one queue
- • Keep an internal audit trail of moderation actions
Embed on Your Website
Use the ServiceHub reviews script to render approved reviews on any page.
<div id="servicehub-reviews" data-api-key="YOUR_PUBLIC_KEY"></div> <script src="https://www.leadduo.io/embed/reviews.js"></script>
Generate your public API key in ServiceHub settings. You can configure theme, layout, and limit options in the embed attributes.
Automation Settings
Review requests and reminders can run automatically.
- • Auto-send review request after job completion
- • Delay sending by a configurable number of hours
- • Customize thank-you text and review request copy
- • Connect third-party review destinations (Google, Yelp, Facebook)
AI Scoring & Trend Analysis
ServiceHub analyzes review quality signals and recurring feedback trends so your team can act faster.
- • Score responses by sentiment, urgency, and customer effort signals
- • Detect repeating themes such as arrival delays, communication gaps, or billing confusion
- • Track trend direction week over week so you can spot quality decline early
- • Surface high-risk feedback for priority follow-up and service recovery
What To Focus On To Improve Satisfaction
Use AI trend summaries to prioritize operational fixes instead of reacting case by case.
- • If time-related complaints increase, tighten dispatch windows and ETA messaging
- • If communication complaints rise, improve confirmation and "tech on the way" updates
- • If price/value concerns repeat, align quote explanations and invoice line-item clarity
- • Assign owners per issue type and review improvements in weekly ops reviews
Best Practices
- • Send requests soon after job completion while the experience is fresh
- • Keep your form short to increase completion rate
- • Review moderation queue daily to publish quality feedback quickly
- • Use approved reviews in key pages such as booking and quote flows
Next Steps
Configure your review workflow, generate your API key, and publish your review widget.
Open Review Settings →